Privacy Policy
DocExams.com (the “Site” / “We” / “Our”), is committed to respecting the privacy rights of visitors (“User” / “You” / “Your”). We created this Privacy Policy (this “Policy”) to explain what information we collect from you, how we secure that information, and under what conditions we share your information with others. This Policy is only applicable to this Site, and not to any other website you may be able to access from this Site. By visiting or purchasing, enrolling in or using our services, you agree to this Privacy Policy, as it may be amended from time to time.
Where do we get your information from?
We collect your information in the following ways:
- When you communicate with us in person, via a letter, email, telephone, or direct message via social media or live chat.
- When you visit our website, our server automatically records IP (Internet Protocol) address, browser type, operating system, domain name, access times, and referring website addresses.
- When you register as a member or request information, we will use our registration and online enrollment forms to collect personally identifying information such as your full name, mailing address, email address, telephone number, educational background, professional information ("personal data").
- When you sign up to one of our mailing lists, or take part in competitions or promotions, or surveys.
- When you interact with us via social media through messages, posts or by providing your email address to receive further information.
Participation in Online Courses
We use the Personally Identifiable Information that we
collect from you when you participate in an Online Course
through the Site for processing purposes, including but not
limited to tracking attendance, progress, and completion of
an Online Course. We may also share your Personally
Identifiable Information and your performance in a given
Online Course with the tutor or tutors who taught the
course, with teaching assistants or other individuals
designated by the tutor or tutors to assist with the
creation, modification or operation of the course, and with
the medical institution with which they are affiliated.
Also, we may archive this information and/or use it for
future communications with you, where we are legally
entitled to do so.
How do we use collected information?
We may use any information collected, including personal
information:
- To administer the purchase and delivery of our products and services.
- To improve website content, relevant advertisements and communications to you.
- For analytical, statistical or survey purposes to improve our services to you.
- To answer and resolve queries.
- To contact you for marketing purposes, if you have consented to receive such information.
- To manage risk for ourselves and our customers.
- To obey laws and regulations.
- To exercise our rights as set out in contracts and agreements.
How is collected Information Shared?
The information collected may be:
- Shared with our agents or contractors who assist in providing support for our internal operations.
- Disclosed when legally compelled to do so at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws, or to protect against misuse or unauthorized use of our website, to a successor entity in connection with a corporate merger, consolidation, sale of assets, or other corporate change respecting the website.
Who do we share your personal information with and why do we do
it?
We may share your data with a variety of third parties or
suppliers. Please see the table below for further details:
| Name of Third Party / Supplier | Details |
|---|---|
| Verifone – formerly 2checkout | Payment gateway provider |
| PayPal | Payment provider |
| HBL IPG | Payment gateway provider |
| Mailchimp | Marketing / customer communication email platform |
| Social media platform / Online Advertising | |
| Social media platform / Online Advertising | |
| Social media platform / Online Advertising | |
| Social media platform / Online Advertising | |
| YouTube | Social media platform / Online Advertising |
| Trustpilot | Independent review site |
| Google Analytics | Website analysis platform |
| Hotjar | Website user behavior analysis platform |
| Google Adwords | Pay-per-click advertising platform |
| Zendesk | Customer Support / Enquiries Helpdesk & Live Chat |
Social Login (Facebook, Google & Linkedin)
We offer you the ability to register and login to DocExams
with Facebook, Google and Linkedin sign-in. When logging-in
using any of the above mentioned social login, no further
and separate registration or login is required. In order to
complete the registration or login you will be redirected to
the respected social website where you can login with your
credentials. By linking your social account, we
automatically receive the following data;
- First and Last Name
- E-Mail Address
- Gender
- Your Username
Storage, Security and Transfer of Data
Cookies
DocExams may employ ‘Cookies’ technology to keep track of a
user’s current session and to keep track of user information
between visits. Cookies are small text files stored on your
computer that a website can use to recognize repeat users
and to facilitate each user’s ongoing access to and use of a
website. Generally, cookies work by assigning a unique
number to the user that has no meaning outside of the
assigning site.
Some cookies used by the DocExams website may remain on the
user's computer after they leave the website, but most are
set to expire within 30-365 days. You can disable cookies
using the settings on your web browser, but doing so will
prevent you from taking advantage of customization and
certain security features.
Tracking (Facebook and Google Remarketing services)
Our Sites and Services do not collect personal information
about your online activities over time and across
third-party websites or online services.
Because we link to social media sites, and from time to time
may include third-party advertisements, other parties may
collect your personally identifiable information about your
online activities over time and across different web sites
when you visit this Site.
In addition, we use Facebook and Google AdWords, so we are
advertising the Site online through a form of tracking
called remarketing, Third-party vendors, including Facebook
and Google, show our ads on various sites across the
Internet, and use cookies to serve you ads based on your
past visits to this Site.
Facebook and Google AdWords customers are able to retrieve
the total number of users clicks on advertisements that have
been marked for conversion tracking. However the data
gathered and evaluated will remain anonymous and the
identity of the user cannot be traced. Users that do not
want to participate in Conversion-Tracking can easily delete
the cookies stored on their device through their browser.
These users are will not be included in the conversion
tracking statistics.
Please note that not all tracking will stop even if you
delete cookies.
How long may we keep your personal information for?
- As a customer, we will keep your data for as long as we need to, in order to administer your subscription. After that date, we may keep your records on file for up to ten years for legal reasons and in order to contact you about relevant products, services and opportunities. You can unsubscribe from marketing emails at any time, however, this may impact your experience of an online subscription.
- As an active subscriber to our mailing lists, we will keep your data indefinitely or until you request that it is deleted.
- If you contact us via our enquiries email inbox, we will keep a record of that enquiry for up to two years. If you contact us via live chat, we will keep a record of that enquiry for up to 365 days. Social media direct messages are kept indefinitely, although you can request deletion of your data from those platforms at any time.
- If you have provided your details on the basis of consent, we will tell you at that time how long we shall keep your data for.
Transmission of Personal Data
The user acknowledges and agrees that by providing DocExams any
information through the website, the user automatically consents
to the transmission of such personal or proprietary user
information over international borders, as necessary, for
processing in accordance with DocExams standard business
practices.
How to Control Your Information?
You have the right:
- To request access to the personal information we have about you.
- To update your personal information at all times (subject to availability).
- To request that we delete personal information about you.
- To opt-out of our use, transfer, exchange or disclosure (including to third parties) of personal information about you.
- Not to be discriminated against based upon whether you decide to opt-out.
To exercise the access, deletion and opt-out rights described
above, please email us at info.docexams@gmail.com
Opt Out of Email Notifications
If you have made a purchase of goods or services from us, we
are entitled to send you information about our own similar
goods or services to the email address given to us during
the conclusion of the contract. You can opt out of receiving
subscription/service-related notifications and
marketing/promotional updates from our website at all times.
You can also update your preferences by following the
“Unsubscribe” link included at the bottom of any email
communication. Due to the technical failures and/or other
unforeseen reasons, if the system fails to update your
preferences, you can also write to us directly at above
given email address
Other Privacy Information
Maintaining Privacy
As stated, DocExams will maintain the confidentiality of all
user communications that contain personal information
transmitted directly to DocExams. Postings by a user on any
public arena, such as a message board or in a chat room, will
not and cannot be protected as confidential.
Children
Our Services are not intended or directed toward individuals
under age 13. If you fall under the age of 13, please do not use
our Services or register on our website. We do not knowingly
collect personal information from users under age 13. If it is
brought to our attention that personal information has been
collected from individuals under age 13, we will take required
measures to delete such information. You can write to our
support team at info.docexams@gmail.com to address any concern
you may have regarding such information.
Privacy Policy Changes
We may periodically update our Privacy Policy. All policy
changes will be posted on this website, and the date at the top
will be updated to reflect that change. If there are any
material changes to the policy, all users who have opted to
receive communication will be notified via email. We may also
show notifications/updates within our products/services to
inform you about such changes. Continuing to use the product
after the change is effective implies agreement with the Privacy
Policy. If you disagree with any of the changes, you must cease
using our services and write to us at info.docexams@gmail.com
for deactivation. Any applicable refunds for paid services will
be calculated as per our
refund policy.
Any changes will be effective only after the effective date of
the change and will not affect any dispute arising prior to the
effective date of the change.
Contact Us
If you have any questions about our Privacy Policy or
suggestions on how to improve our privacy to all users, you may
contact us at any time at info.docexams@gmail.com